Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Scope and Acceptance
These terms govern purchases from bentolunchboxs Store placed by customers in Canada. By placing an order you agree to the store terms, including processing timelines, shipping windows and return conditions described here. Policy updates are recorded with the date given at the end of this page.
Order Processing and Delivery
We generally process orders within 1–3 business days. Once processed, standard transit times are usually 3–7 business days within Canada and 5–10 business days to U.S. destinations. Transit estimates do not include processing time. Delivery schedules are estimates and can change due to carrier delays, customs hold-ups for international shipments or other logistical issues.
Pricing, Availability and Product Information
Prices and product availability are shown on each product listing. We make reasonable efforts to ensure accuracy, but inadvertent errors may occur. If a chosen item is unavailable after purchase, we will notify you and provide options for a replacement or cancellation. For specific product measurements, capacity, materials and care details, consult the product listing or contact support at [email protected].
Returns and Refunds
Returns are accepted for most items within 30 days of delivery. Customers must pay return postage. We do not charge restocking fees. Returns must be unused and returned in original condition. Refunds are issued after the returned goods are received and inspected and are typically completed within seven business days of approval. Original shipping charges are not refundable unless required by local consumer protection laws.
Limitation of Liability
To the extent permitted by law, bentolunchboxs Store is not liable for incidental or consequential losses related to purchasing or using products from this site. Our liability for direct losses is limited to the purchase price paid for the product in question.
Contact and Policy Updates
If you need clarification about these terms, contact customer service at [email protected] or by phone at +1 5148808956. This policy was last updated on 16‑Sep‑25.
Independent retailer
bentolunchboxs Store is an independent online retailer. Brand and product names identify merchandise and do not mean this store is the manufacturer or the official brand website. Contract contact: [email protected], 108-5875 Boul Cavendish, C?te Saint-Luc, QC, H4W 2X9, Canada.
